operation ministry: Open service of business door operation " golden key "

Guide language

Traditional meal times went, future is the Internet meal age that the deepness below the line on the line joins. How should guide business door to suit, how to go does operation ability achieve ideal result?

Recently, operation ministry makes business door knowledge groom small dinosaurian growing plan caused industry height to pay close attention to.

The enterprise is in solution of software of meal of Internet of output a complete set of while, make way through small video, setting changes course, chain to change course, member recruit course to guide business door to realize deepness operation, realize each link digitlization, optimize an enterprise to manage mode then, stride Internet times truly.

To meal Internet enterprise, "Business door operation " what representing?

Company of China's lead SaaS meal software all fronts below the line on the line that roll out business door grooms mode, brought brand-new result for the market.

On the 6th period line salon in meal O2O is medium, chief of department of business door operation asks Xi Hang, business door operation to the ministry grooms the director will be everybody to be elaborated in detail right " Internet meal business door operation grooms politic " . Window

01

Force of bend of operation ministry elite enters the court

1

Ask Xi Hang

Ask Xi Hang

chief of department of business door operation

Ask Xi Hang was entered on December 12, 2012 company, witnessed the process that the company grows all the way and probes.

This course is change from comfortable meet an emergency seek metabolic course, a few getting used to change is operation ministry main controller experience the tiring-room with inchoate associate to operate operation of small letter restaurant to defend the work.

At that time is the company needs them to do what to do. This gets used to the change of whole company namely, get used to the change of whole company product.

Now is to beg change, they are being done actively groom and appreciation serves, it is more and more mature to rely on Internet to get his product burnish get his product burnish.

Through seeking the course that change, the product that can join all operation services the company is made belong to only operation serves.

Operation staff is current the mainest is two big jobs, groom above all service, include to groom external and groom internally; It is appreciation service next, be aimed at demand of business door individuation to make professional service.

2

Shi Wen is green

Shi Wen is green

Ministry of business door operation grooms director

Shi Wen is green from June 2015 the portion is joined operation department group, as personnel of operation of a gleam of main job is in charge of tiring-room setting, business door grooming wait for content.

Develop quickly as company business, the line on SaaS meal software, the main job way of operation ministry from man-to-man business door groom the content that move went to to be business door to create more and additional value.

Operation ministry received a job, need does meal product of software of meal of business door Internet grooms course. Everybody accepted this job gladly.

Window

02

Meal operation class development

1 dispel misgivings in the round difficulty of business door operation

The first problem that operation ministry faces is meal grooms class develop, should give business door to tell what kind of course ability to make them satisfactory.

Operation department staff is less at that time, groom the group is from operation ministry a few can say relatively, dare enter the court, more familiar to the product employee is established rise. History Wen blueness takes the lead, 3 people became operation ministry Yang Ming, Li Shangda to comprise the first to groom together group.

The distinction of it and the meaning that everybody is discussing to need to let business door understand SaaS meal software and function, traditional software is in the where, course that discussing communication thought of, the way that can change with setting goes business door is told about what is the product, have what function, these functions can be in what setting application, can be business door to bring what profit.

In this course, their discovery is very much business door does not understand really the powerful function of product of SaaS meal software, do not understand its function to be in more specific the value in applying, this also is the problem that at present industry of Internet meal software faces generally.

As operation department group is ceaseless and perfect, of all kinds groom course also is in ceaseless and rich. Make business door familiar product, realize depletion of numbers to extract effect better, made a of operation ministry serious work.

It is good setting course burnish that operation ministry begins to plan, go telling about with different kind, the means deepness that lets business door can use his to be able to understand understands a product. As the product ceaseless and perfect, course of setting course video is updating iteration continuously all the time in the center.

2 instantly: The course that explains to public external

3 main course that instantly explains to public external are: Setting changes course, chain to change course, member recruit course.

Setting changes course is to let business door understand what to do, the product has what function, can bring what profit to them; Chain changes course is to let business door learn to use SaaS meal software to have centralized government to interlinking door inn, improve business management beneficial result;

The member grooms course is to teach business door how to go recruit member, let business door understanding why want to do a member to make, how can just become good member. The salon on the line line of second meal O2O is here medium, ask Xi Hang and Shi Wen blueness general couple is real case of business door operation is done to everybody tell about in detail.

The settlement of small video on 3 lines means

The means transcribe that uses operation function small module comes down, go to the lavatory already business door is online go learning, convenient also executive personnel sends business door, such can online go up to solve a lot of problems easily, also can leave out if product function is more, and the trouble that business door remembers the function using a method hard sometimes.

Small video is the angle from setting goes analytic each function module if outside sell, queue up to call date, member, mobile phone to order dishes eat of dot of dining-room of treasure, small letter, SaaS stops silver-colored system, trade door member of center, sale operation method, these functional module to business door for it is very practical.

August, these video will surprise in video of actor cruel, Sohu, love art wait for the line on website of of all kinds video, everybody is searched operation grooms can search corresponding course.

Can go next survey business door demand, better more professional land is developed business door operation grooms class. The product function that goes understanding business door to hope to understand through the way that leaves with the line on the line is product development to collect feedback. Carry business door operation, increase business door and stickiness, let them be in understanding on the foundation, can apply innovation of SaaS meal software gives more value.

Interior of 4 connection business and exterior

Duty of a of operation ministry main job is connection business interior and exterior, technical Division is in charge of developing a product from technical angle, the meal software that has oneself develops logic and demand logic. What personnel of a gleam of contacts is business door, they hope to understand the product can help business door solve what problem, such ability sell the product go out.

The job that everybody is in charge of is different, the perspective of look upon product is different also, operation personnel needs to build bridge to let everybody can have knowledge to each other. After new product is rolled out, the window that operation ministry needs to be familiar with product, understanding product, to business door introduce product in order to increase their use the effect.

Of the new function to the product explain to public internally, can let product personnel and business personnel have better connection ligament and communication channel.

So far, operation ministry has held overmuch field line next grooming course, each course spot, left deep impression to them, in this process, curricular content is ceaseless and perfect, groom course is increasing, the confidence of the member that ask Xi Hang is become to the group is stronger and stronger also, the expression to them very be at ease.

5 how-to business door before travel is politic

The operation job of every company is actually more miscellaneous, its are final the purpose should safeguard business door namely, increase the stickiness of business door.

Grooming below original only store line is to increase with the connection between business door, now such connection means, from man-to-man became a pair many, the content that wants preparation should be compared much before, the requirement to operation personnel oneself also is a qualitative change. The situation that needs to understand product, storefront only so can be aimed at the particular case of storefront to do the settlement of corresponding support, processing and problem.

What need now is the meal enterprise of all sorts of a lot of when face types, the intellectual point that the demand of each meal enterprise and hope study reach is different, but they also have to be nodded jointly, complete the Internet transition of meal enterprise namely. operation video course will be everybody to make how-to.

Epilogue

"New meal " the result that the generation of configuration is join forces of an inside and outside, interior of traditional meal property should have change the source motivation with innovation, go against situation beg change; And in light of the development from the industry " new meal " be progress of a take advantage of an opportunity upgrade and with when all is entered.

As the ceaseless development of the company, cooperate business door quantity increases ceaselessly, the course on the line will become constant some an operation service.

We know, the difference with Internet meal software and traditional meal the biggest software is, of traditional meal software trade to mean collaboration successfully to end basically, of Internet meal software trade to just mean collaboration successfully to just just begin. Incorporate is in the newer iteration of the product, and uninterrupted operation service can be offerred at any time and place.

with between business door, not be pure business concern, comply with from beginning to end the aspirations of business door, take the demand experience of business door seriously, for this we can conduct the experience activity below the line on a lot of lines.

Be worth what carry is, on the 6th period line salon in meal O2O when holding, operation ministry grooms function of product of personnel put up with applies and value and everybody interact together communication, this also is to reflect what we grow jointly with trade public figure all the time to manage a concept, expect with everybody make an appointment!